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Article ID:                  4227

Subject:                    Forgot User Name and/or Password

Last Modified:         February 2, 2013


Applies to:      


Issue:  A username and password are required to access The username and a temporary password are generated when the account is first created, and the final password is set when the account is accessed for the first time. If a username and/or password are forgotten, they can be sent to the email address that is on record for the user. 


Resolution:  Steps for retrieving a username and/or password for


•          Go to

•          Click on the “Login” link in the upper right corner of the screen.

•          Click on the “Retrieve Password” link.

•          Enter the email address that is used in you profile

•          Click “Submit”

•          The user name and password will be emailed to the email address entered.



References:   Below is a link you can use to get a copy of the latest user guide:


•          Select the link

•          View and print the Guide


Related articles: N/A


Keywords:  Forgot, User Name, Username, Password, Login,, VML, User ID, Forgotten, 4227

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