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Article ID:      4299

Subject:        Slow/Degraded System Performance Due To Pending System Updates

Last Modified:  June 29, 2013

Applies to:   Pro Gold i2 3.xx

Purpose:  Provide users instructions on how to resolve office products performance issues that often occur when a pending update is available in the system tray of the PC.  Pro Gold i2 is highly dependent on features and functionalities within Microsoft Office.  Whenever a pending system update is available in the system tray, the PC often experiences degraded system performance in a variety of office products.  As a result, Pro Gold i2’s performance is also impacted. 

Procedure:  Check the system tray on your PC for the pending update icon.  Listed below are steps you can take to check the system tray for a pending system update:

•         Windows XP:

-           View system tray in bottom right corner of PC

-           Look for the Gold Shield icon (See below)

-           Note:  You may have to click the Display Hidden icon to view the Gold Shield »»»

-           Double click mouse on icon which will open the Update screen

-           Click Install icon to install the updates

-           System should prompt to restart PC when completed

-           Note:  Normally, you must to re-boot your PC once the updates have been applied to fully install them

•         Windows Vista:

-           View system tray in bottom right corner of PC

-           Look for the Windows Update icon (See below)

-           Note:  You may have to click the Display Hidden icon to view the Updates icon »»»              

-           Double click mouse on icon which will open the Update screen

-           Click Install icon to install the updates

-           System should prompt to restart PC when completed

-           Note:  Normally, you must to re-boot your PC once the updates have been applied to fully install them

•         Windows 7:

-           View system tray in bottom right corner of PC

-           Look for the Windows Update icon (See below)

-           Note:  You have to click the Display Hidden icon

                  to view the Updates icon è             

-           Double click mouse on icon which will open the Update screen

-           Click Install icon to install the updates

-           System should prompt to restart PC when completed

-           Note:  Normally, you must to re-boot your PC once the updates have been applied to fully install them

•         Link to Windows System Updates FAQ:

     http://www.microsoft.com/hk/protect/computer/updates/faq.mspx

References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:

   http://secured.progoldi2.com/webcast.aspx

•          The Enhancement HelpNet links are located on the right side of the web page.

Related articles:  N/A

Keywords:   System, Update, Updates, Windows, 4299