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Article ID:                  4275

Subject:                    Re-Install Pro Gold Utilities in Pro Gold i2

Last Modified:         February 26, 2013


Applies to:                Pro Gold i2 3.xx


Purpose:  The Pro Gold Utilities files are a critical part of the Pro Gold i2 application.  Sometimes one or more of the Pro Gold Utilities files get corrupted and need to be replaced.  The files must be re-installed to replace the corrupted files.


Procedure:  Follow the steps below to re-install Pro Gold Utilities. The steps must be performed in the order they are listed.


         Step 1:  Remove Pro Gold Utilities


-     Login as the Administrator on the PC experiencing the error

-     Using Add/Remove programs with the Windows Control Panel remove Pro Gold Utilities


         Step 2:  Download and install the Pro Gold Utilities files:


-     Logout out of Pro Gold on the PC and any other application you can see, open the browser on the PC

-     Use the link below to access the PG 2002 Download Site:




-     Select the Save option

-     Save the item on the Desktop of the PC

-     Wait for the download to finish

-     Run the item when it completes downloading (Launch from Desktop if necessary)

-     It will open a folder displaying a file named Vista_Install.msi

-     Right click on the Vista_Install.msi file and select the Open option to launch the Pro Gold Utilities Installation Wizard

-     Click the Next button on the wizard screen

-     Verify the Everyone option is selected on the Select Installation Folder screen, click the Next button

-     At the Confirm Installation screen, click the Next button (Wait for installation to finish)

-     Click the Close button to exit the Installation Wizard


         Step 3:  Launch Pro Gold Utilities (Load the Red Paper Clip icon):


-     Locate the Pro Gold Utilities icon (i.e., Red Paper Clip icon) on the desktop

-     Left double click the icon to launch Pro Gold Utilities

-     Opens the Pro Gold Utilities screen and assigns the Red Paper Clip icon to the system tray of the PC

-     Click the File option on the Pro Gold Utilities screen

-     Select the Exit option to close the Pro Gold Utilities screen (Leaves the Red Paper Clip in system tray)


         Step 4:  Download and update to the most recent version of Pro Gold i2:


-     Make sure all other PC's are out of Pro Gold

-     Right click on the Red Paper Clip icon in the system tray

-     Left click on the Download Update option

-     Select Yes to the Verify Install Update prompt

-     Wait for download/install to finish

-     A Detected Applications Warning screen may appear if any open applications need to be closed

-     Click the Close button on each displayed

-     Close the applications listed and then click Retry button to continue with the Pro Gold i2 update

-     The Downloading Pro Gold i2 screen will appear to download and install the updates for Pro Gold i2 and

    Pro Gold Utilities

-     Pro Gold i2 will open when the update is finished

         Step 5  Do the following to check your Front End and Back End versions:


-   At the Main Menu, select the Settings and Utilities menu option

-   This tab will display your system information

-   Front End Version should be 3.09.1103

-   Back End Version should be 3.09.1103


References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:



          The Enhancement HelpNet links are located on the right side of the web page.


Related articles: N/A


Keywords: Download, Pro Gold Utilities, Re-Install, 4275

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