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Article ID: 4237

Subject: Realogy Single Entry Error 51163: Person with Same Name Already Exists in Crest

Last Modified: November 2, 2013

Applies to: Pro Gold i2 3.xx

Purpose: Error message 51163: Person with Same Name Already Exists in Crest is received on the Crest Submission Results Report when a new agent record is being submitted to Crest but Crest already has the agent recorded in Crest. This occurs when the agent record in Pro Gold does not have a Crest ID at the time Pro Gold is initialized with Crest (during the blackout) which results in the agent record not being initialized.

This typically happens when an agent was manually entered into Progold rather than imported from the Crest EDG Import process.

Procedure: The steps to initialize an agent in Pro Gold are somewhat technical in nature and should be completed by Taro Systems or an intermediately knowledgeable SQL database technician. For Taro Systems to initialize the agent record(s) it is considered an Out-of-Scope issue and a fee of $80.00 is required for a Level 3 incident. You may use the following link to access the Level 3 authorization form:

http://tkb.progoldxp.com/ShowArticle.aspx?tkbid=40001

Actions required to initialize an agent record in Pro Gold for Realogy Single Entry are explained below:

Step 1: The Client must contact Crest at 888-828-7325 and request an UP-To-Date Persons.xml initialization file that contains the agent(s) that need to be initialized

a. If Taro Systems is performing the initialization, then the Persons.xml file must be provided

Step 2: Perform a backup of the Pro Gold database

Step 3: Use SQL Manager Express to edit the Agents Table in the Pro Gold database

Step 4: For each agent that must be initialized, change the value in the CrestAgentID column to the PersonID for that agent provided in the Persons.xml file

a. Note: The PersonID is an 8-digit number labeled Person PersonID

Step 5: Create a new folder and copy the Persons.xml into the new folder

Step 6: Right-click on the Red Paper clip (Pro Gold Utilities) in the system tray

Step 7: Select Crest and Initialize

Step 8: Browse to the file mentioned in Step 5, select the folder that contains the Persons.xml file, and click Continue

a. Note: Wait for the initialization process to complete before moving to Step 9

Step 9: Log into Pro Gold i2

Step 10: At Main Menu => Transactions option => Agents and Offices option => Agent Information icon

Step 11: Use the Find button at the bottom of the screen to locate and select one of the agents just initialized

Step 12: Click the Save Agent button at the bottom of the screen to save the agent record and trigger the record to submit to Crest (Do this for all agents that were just initialized)

Step 13: Click the Done button to close the Agent Information screen

Step 14: Perform the Realogy Export (Crest Submission) and monitor the Crest Dashboard to ensure the submitted agents were successfully accepted by Crest

Additional Information: Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:

http://secured.progoldi2.com

• The Enhancement HelpNet links are located on the right side of the web page.

Knowledge Base Article

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