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Article ID:                  4191

Subject:                    Crest Error Code -2 “Missing Error Information from Crest”

Last Modified:         June 10, 2013


Applies to:                Pro Gold i2 3.0


Issue:   A -2 error appears on the Realogy Export report for an entry in the Agents/Employees section. Error reads “Missing Error Information from Crest. Possible solutions: If this is an agent, delete blank profile from Crest Website.” This occurs when an agent record has a blank paragraph in their profile in Crest EDG that must be deleted.


Resolution:  Follow the steps to delete the blank profile in Crest EDG.


          Log into Crest EDG.

          Navigate to the “Person Update” screen.

          Search for the Agent that needs the profile deleted.

          Click on the “Person Profile” link.

          Click on the “Web Preview” link.

          Click on the “Narrative” link.

          In the “Select a Category to Update” drop-down, select “Personal Profile”.

          Click “Update Category”.

          Navigate to the last paragraph of the profile by using the “>|” button.

          If the last paragraph is empty, click the “Remove” link to delete the paragraph.

          Click “Finish” to save the changes.


References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:



          The Enhancement HelpNet links are located on the right side of the web page.


Related articles: N/A


Keywords:  Crest Error Code - 2, SingleEntry, Agent, Missing Information, Blank Profile, 4191

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