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Article ID:                  4191

Subject:                    Crest Error Code -2 “Missing Error Information from Crest”

Last Modified:         June 10, 2013

Applies to:                Pro Gold i2 3.0

Issue:   A -2 error appears on the Realogy Export report for an entry in the Agents/Employees section. Error reads “Missing Error Information from Crest. Possible solutions: If this is an agent, delete blank profile from Crest Website.” This occurs when an agent record has a blank paragraph in their profile in Crest EDG that must be deleted.

Resolution:  Follow the steps to delete the blank profile in Crest EDG.

•          Log into Crest EDG.

•          Navigate to the “Person Update” screen.

•          Search for the Agent that needs the profile deleted.

•          Click on the “Person Profile” link.

•          Click on the “Web Preview” link.

•          Click on the “Narrative” link.

•          In the “Select a Category to Update” drop-down, select “Personal Profile”.

•          Click “Update Category”.

•          Navigate to the last paragraph of the profile by using the “>|” button.

•          If the last paragraph is empty, click the “Remove” link to delete the paragraph.

•          Click “Finish” to save the changes.

References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:

   http://secured.progoldi2.com

•          The Enhancement HelpNet links are located on the right side of the web page.

Related articles: N/A

Keywords:  Crest Error Code - 2, SingleEntry, Agent, Missing Information, Blank Profile, 4191