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Article ID:                  4189

Subject:                    Pro Gold XP 2.0 Reserved Error – (1517) Message

Last Modified:         August 7, 2013

Applies to:                Pro Gold XP 2.0

Issue:   A reserved error message displays when Access encounters an unexpected condition.  The messages “The following error occurred: Reserved Error” or ”Reserved Error - (1517)” may display.  

Cause:  This behavior may occur when any of the following conditions are true:

•          The front end application file does not have valid link to the back end data file

•          The data file needs to be compacted

•          The front end application file is corrupt and needs to be replaced

Resolution:  Enter Resolution Steps

•          Step 1 Relink the front end application file to the back end data file

-          Go the main Setup Tab

-          Select the Work With Another Company Icon

-          Select Yes to the prompt

-          Select OK button at the Select Database Screen

-          Wait for initialization (i.e., linking) process to finish

-          Log back into Pro Gold XP

-          Return to area/process where the error occurred and retry your event

•          Step 2 Compact the data file to release a locked  file

-          Have all users exit the program

-          Go to the Windows Start button Programs option

-          Look for the Pro Gold XP group

-          Select the UpdateData2k option (Launches the Pro Gold XP Update Utility Menu)

-          Select the Compact Data File button on utility menu

-          Select Done button to close the utility

-          Return to area/process where the error occurred and retry your event

•          Step 3 Replace the front end application file via upgrade process

-          Go the main Setup Tab

-          Select the Download Live Update Icon

-          Select Continue button at Live Update Screen

-          Wait for file transfer princess to finish downloading and extracting

-          Select OK button at the Download Complete prompt

-          Have all users exit the system

-          Select the Install Update Icon on the main Setup Tab to begin installation

-          Wait for in installation process to finish

-          Log back into Pro Gold XP

-          Return to area/process where the error occurred and retry your event

 References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold XP Documentation, and Training Webcasts:

   http://secured.progoldi2.com

•          The Enhancement HelpNet links are located on the right side of the web page.

Related articles: N/A

Keywords:  1517, Reserved Error, Compact, 4189