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Article ID:                  4094

Subject:                    Pro Gold i2 3.0 SingleEntry Properties Missing from Crest or Realogy Brand Websites

Last Modified:         September 5, 2008

Applies to:                Pro Gold 3.0

Issue: The Pro Gold i2 SingleEntry process submits information from Pro Gold i2 to CrestEDG where properties are then posted on the brand websites of Century21.com, ColdwellBanker.com, or ERA.com.

Cause:  There are several reasons that a property may not appear on the Brand Website:

•          The property has not been submitted or accepted by CrestEDG.

•          The property does not have the required number of pictures to be shown on the brand website.

•          The property has expired.

Resolution:  Make necessary updates in Pro Gold i2 and submit the new information to CrestEDG through the Realogy Export from Pro Gold i2.

•          Go into the Properties Tab.

•          Select the Work with Properties icon.

•          Select the property.

•          Click the Save button to see if any business rule violations appear.

-          If a window appears with the business rules, update all requirements listed.

-          The property will not be accepted by Crest until all rules are satisfied.

•          In the Property tab of the property, click on the images button to see the images listed for the property.

-          If no images are listed or there are fewer than the number of images required by the brand website, then manually add the images.

-          Properties without images or fewer images than the brand website requirement will be submitted to CrestEDG but fail to appear on the brand website.

•          In the Property tab of the property, verify the expiration date is correct.

-          With most MLS imports, an expiration date that is modified in the MLS will not be brought into Pro Gold i2. Therefore, if a listing extension has occurred, the date may not have been updated in Pro Gold i2.

-          Expired listings will be removed from the brand website upon expiration.

•          Once any changes have been made, perform a Realogy Export to submit information to Crest. (For more information on performing the Realogy Export, see Knowledge Base Article 4208.)

 References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:

   http://secured.progoldi2.com

•          The Enhancement HelpNet links are located on the right side of the web page.

Related articles: N/A

Keywords: SingleEntry, Century21.com, ColdwellBanker.com, ERA.com, Missing Properties, 4094