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Article ID: 4094

Subject: Pro Gold i2 3.0 SingleEntry Properties Missing from Crest or Realogy Brand Websites

Last Modified: September 5, 2008


Applies to: Pro Gold 3.0


Issue: The Pro Gold i2 SingleEntry process submits information from Pro Gold i2 to CrestEDG where properties are then posted on the brand websites of,, or


Cause: There are several reasons that a property may not appear on the Brand Website:


          The property has not been submitted or accepted by CrestEDG.

          The property does not have the required number of pictures to be shown on the brand website.

          The property has expired.


Resolution: Make necessary updates in Pro Gold i2 and submit the new information to CrestEDG through the Realogy Export from Pro Gold i2.


          Go into the Properties Tab.

          Select the Work with Properties icon.

          Select the property.

          Click the Save button to see if any business rule violations appear.

-          If a window appears with the business rules, update all requirements listed.

-          The property will not be accepted by Crest until all rules are satisfied.

          In the Property tab of the property, click on the images button to see the images listed for the property.

-          If no images are listed or there are fewer than the number of images required by the brand website, then manually add the images.

-          Properties without images or fewer images than the brand website requirement will be submitted to CrestEDG but fail to appear on the brand website.

          In the Property tab of the property, verify the expiration date is correct.

-          With most MLS imports, an expiration date that is modified in the MLS will not be brought into Pro Gold i2. Therefore, if a listing extension has occurred, the date may not have been updated in Pro Gold i2.

-          Expired listings will be removed from the brand website upon expiration.

          Once any changes have been made, perform a Realogy Export to submit information to Crest. (For more information on performing the Realogy Export, see Knowledge Base Article 4208.)



 References:   Below is a link you can use to access Enhancement HelpNet Center resources, which includes the Knowledge Base Article (KBA) Library, Pro Gold i2 Documentation, and Training Webcasts:


          The Enhancement HelpNet links are located on the right side of the web page.


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Keywords: SingleEntry,,,, Missing Properties, 4094


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